Wood Mackenzie is the general leader in analytics, insights and proprietary data across the entire energy and natural resources landscape. For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments. Now, with the world’s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That’s why we’ve redefined what’s possible with Intelligence Connected. By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe. This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead.
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Inclusive – we succeed together
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Future Focused – we accelerate change
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About the Role
The role of the Senior Customer Education Specialist is to support retention of Wood Mackenzie customers through understanding clients' workflows and providing comprehensive bespoke training and case management support ensuring that clients extract the highest value from Wood Mackenzie's research subscription. If you are passionate about maximizing impact and creating exceptional experience for every customer, join us Working within the Sales Organisation, the Senior Customer Education Specialist is a key member of the Customer Education team and will work across research, products, and consultancy to ensure a consistent client message is delivered.
The role will invo

📌 Senior Specialist (Madrid)
🏢 Genscape Iberia
📍 Madrid