Responsibilities

La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.

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- Owning and evolving Nextlane’s Customer Interaction products, including Communication Center, AI Receptionist, and future AI-powered engagement capabilities.
- Defining and executing the product strategy and roadmap for customer communication experiences across voice, messaging, and workflow automation.
- Designing and improving core interaction capabilities such as routing, conversation orchestration, automation workflows, and AI-assisted customer journeys.
- Driving the adoption of AI-powered experiences, including conversational interfaces, voice automation, copilots, and intelligent assistants.
- Leading product discovery with dealerships, OEMs, and internal stakeholders to identify opportunities, validate solutions, and deliver measurable business outcomes.
- Working closely with Engineering, AI, UX, Data, and Platform teams to deliver scalable, reliable, cloud‑native solutions.




- Ensuring seamless integration with internal systems, external platforms, APIs, and partner ecosystems.
- Defining success metrics and measuring product performance through adoption, customer satisfaction, operational efficiency, and commercial impact.
- Supporting go‑to‑market initiatives, customer pilots, product positioning, and commercial enablement activities.

Qualifications

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- Experience:

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- 8+ years of Product Management experience in B2B SaaS environments.
- Experience building customer interaction platforms, communication products, conversational systems, workflow automation tools, or AI‑driven products.
- Proven track record delivering scalable, API‑driven, cloud‑native products.
- Experience working on products with measurable business impact, adoption targets, and revenue objectives.
- Experience operating in cross‑functional environments with Engineering, Design, Data, AI, and Commer

📌 Principal Product Manager – Communication Platform (Madrid)
🏢 Nextlane
📍 Madrid