Mitte is a transformative B2B platform revolutionizing the parking and mobility industry. Our mission is to simplify the complex landscape for parking operators by acting as the integration and data standardization backbone that connects all industry stakeholders. We are the bridge connecting payment apps, hardware, and operators, much like "the Twilio for parking". We are looking for a foundational team member to build and own our client relationships, ensuring they achieve maximum value from our innovative platform.

¿Es este su próximo empleo? Descúbralo leyendo la descripción completa a continuación y no dude en enviar su candidatura.
Role OverviewThe Customer Success / Account Manager (CS/AM) is a critical, client-facing role that serves as the central hub for our existing and prospective customers. You will be the primary point of contact responsible for building strong, long-lasting customer relationships, ensuring client satisfaction, and driving long-term value and retention. This is a hybrid role encompassing proactive customer success, reactive support triage,



commercial account management, and sales pipeline development. You will be the "voice of the customer" within Mitte, providing essential feedback that directly shapes our product and services.
Key Responsibilities
- Client Relationship & Account Management:
- Serve as the primary liaison and main point of contact for assigned clients, understanding their business goals and challenges to build strong, lasting relationships.
- Manage the commercial relationship for most accounts, including handling renewals, identifying upsell opportunities, and managing contracts.
- Conduct proactive check-ins to review product usage, share best practices, and ensure clients are realizing the full value of the platform.
- Onboarding & Customer Success:
- Lead and orchestrate the new client onboarding process, from the initial kick-off meeting to go-live, ensuring a smooth and efficient setup.
- Proactively guide clie

📌 Customer Success (Barcelona)
🏢 Mitte
📍 Barcelona