About the opportunityAs part of the Banking Operations group, you will join a motivated Claims team focused primarily on the support of one of N26’s key markets, Germany. As a Specialist on the German market, you will learn the fundamental concepts, best practices, and procedures of our team.

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In this role, you will
- Execute business processes on behalf of the customers, dealing with enquiries and orders, while developing a broad knowledge within your area.
- Support activities linked to defined processes within Banking Operations, including regulatory requirements and risk controls, and support incoming legal requests.
- Collaborate closely with internal stakeholders to ensure cases are handled efficiently, coordinate with other operational teams, and improve the quality of services delivered to our customers.
- Assist in handling communications with external partners,



and assist them in the day-to-day by providing answers and support.
- Maintain internal documentation, ensuring it is up to date in order to stay compliant and minimise risk of audit findings.
- Handle insolvency and edge cases, developing a strong understanding of the legal implications and compliance the bank is subjected to.
- Contribute to improving processes with a strong customer focus, and support operational teams with the analysis of incidents.
- Provide feedback and opportunities to teams in order to streamline processes and standardize workflows.

What you need to be successful in
- Initial experience or a strong interest in banking operations, legal, or regulatory topics.
- A structured way of working, with excellent organizational skills, and the ability to learn best practices and manage operational requests.
- You bring a completed bank apprenticeship, or a university degree in Finance, Economics, Business Ma

📌 Banking Operations (Madrid)
🏢 EngineersOfAI
📍 Madrid