Head of Technical Customer Support (f/m/d)

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For more than 90 years, PALFINGER has set benchmarks with innovative crane and lifting solutions worldwide. As a leading technology and mechanical engineering company, we transform customer needs into seamlessly integrated solutions while providing opportunities for our people to grow, collaborate, and push beyond limits. We foster an environment where we reach up, reach out, and reach beyond. Become part of our team and let’s lift each other to create what’s next.

PALFINGER Iberica is a market leader in the region, with 5 own locations across Spain and Portugal and over 230 employees, delivering outstanding service and customer experience.

Join us and become part of a dynamic environment offering excellent opportunities for personal and professional development.

Your Impact
As Head of Technical Customer Support – Iberia,



you will report directly to the Managing Director of PALFINGER Iberica and take full ownership of aftersales technical excellence across the region.

This is a strategic leadership role where your expertise will directly influence customer satisfaction, service quality, and overall business performance. Success in this position requires strong leadership, a clear focus on delivery of results, solid business acumen to drive performance, and a strong customer focus. You will also play a key role in driving technical innovation, developing high‑performing teams, and strengthening our service network.

Responsibilities

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- Lead, coach, and develop the Technical Customer Support team, fostering a high-performance and customer-focused culture
- Act as the highest technical escalation point, ensuring fast and effective resolution of complex cases across the full product portfolio
- Oversee end-to-end technical support operations, including diagnostics, troublesho

📌 Description: Head of Technical Customer Support (Coslada)
🏢 PALFINGER Asia Pacific
📍 Coslada