At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description

The Deputy Head of Global IT Control Tower is responsible for driving the evolution, maturity, and expansion of the General Control Tower operating model. The role focuses on assessing and optimizing operational practices, identifying opportunities to strengthen existing capabilities, extending the GCT mandate across new domains and services, and ensuring the continued alignment of the Control Tower with business and technology priorities YOUR NEXT CHALLENGE

YOUR NEXT CHALLENGE

The Global Control Tower is entering its next phase of maturity. Your mission will be to strengthen its operating model, enhance its existing capabilities, and drive the expansion of its mandate across new services, countries, and operational domains.

You will lead initiatives focused on operational excellence, governance, standardization, automation, and continuous improvement,



helping transform the GCT into a key enabler of service reliability and operational performance across Pluxee.

You will work closely with geographically distributed teams, fostering collaboration, engagement, and performance across multiple countries and cultures. Occasional travel may be required based on business priorities, transformation initiatives, and operational needs

Education
- Bachelor's or Master's degree in IT, Engineering, Computer Science, or a related field
- ITIL certification or equivalent Service Management qualification is a plus

Experience
- 8+ years of experience in IT Operations, Service Management, Service Delivery, or IT Transformation
- Proven experience improving operating models, governance frameworks, or operational processes
- Strong understanding of Incident, Problem, Change, and Service Management practices
- Experience working in international and cross-functional environments
- Experience

📌 Deputy Head of the IT Global Control Tower (España)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 España