Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a integral company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward‑Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
For the better. Together.
Essential Duties And Responsibilities
- Handle incoming customer calls for requests.
- Track and trace shipment exceptions and other inquiries in a professional manner, with the objective to provide quality customer service. This includes providing accurate, valid, and complete information.
- Resolve problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
- Open and maintain customer accounts by recording account information.
- Follow communication procedures, guidelines, and policies.
- Provide exception reporting daily.
- Additional tasks as assigned by the Supervisor.
This position does not supervise any direct reports.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And Experience
- High School Diploma
- 1 to 3 years of previous experience in freight forwarding industry preferred
- Completion of any industry related course is a plus
- Excellent verbal and written communication skills in English, Spanish and Portuguese
- Proven customer support experience
- Understand Courier service, product, systems and proce