About The Role

As part of its Strategic Plan, Spendesk decided to address
- Business Development: Responsible for acquiring new customers
- Account Management: Responsible for growing and developing existing customers

As part of its Strategic Plan, Spendesk decided to address customer growth through two different teams within the Sales Department:
- Business Development: Responsible for acquiring new customers
- Account Management: Responsible for growing and developing existing customers

As an Account Manager, you’ll report directly to our Head of Account Management. It’s an opportunity to play a pivotal role in driving business growth by nurturing and expanding relationships with our existing customers. You’ll manage a large portfolio with the goal of driving expansion through upsell, cross-sell, and contract negotiation.

Key Responsibilities
- You will own a dedicated portfolio of Customers with the responsibility of developing it through proactive territory plans.




- You will hunt for opportunities for upsell and cross-sell by maintaining a high level of touch points through outbound and inbound activities.
- You will understand client needs, business objectives, and challenges to effectively position our products/services
- You will be responsible, for those customers, for the entire sales cycle from potential identification to closing : Qualification > Discovery > Technical Validation > Commercial proposal > Signature.
- You will understand the customer ecosystem (third party providers, software solutions used) to identify business opportunities.
- You will maintain accurate records of client interactions, transactions, and progress using CRM software.
- You will work closely with a dedicated team of Customer Success Managers ensuring the achievement of all key metrics related to customer growth, retention and Spendesk product usage growthYou will collaborate with Product, Marketing, Customer Success and Strategic Partnerships by providing customer feedback

📌 Account Manager (Barcelona)
🏢 Spendesk
📍 Barcelona