You will play an active role in ensuring that our customers receive a first-class service experience. In addition, you work independently, in a structured manner and working on various contract administrative tasks. You will act as a partner for our sales and project management teams and be responsible for our install and service contracts. You will maintain a high level of customer service and answer contractual queries.
Primary Duties
- Managing and processing orders.
- Reviewing & managing contracts data in our ERP system and monitoring they are following company policies.
- Processing data for new orders and order modifications.
- Create billing invoices and credit notes.
- Preparing & sending indexation renewal letters to customers.
- Requesting guarantees for the placed orders.
- Completing commercial correspondence and supporting project managers with order related matters.
- Communication verbally and in writing in English and Dutch or French or German or Italian.
- Be the first point of contact for contractual questions from our customers.




- Checking contracts and approvals in our CRM tool.
- Support and manage dispute resolution.
- Communicating proactively with clients.
- Run calculations for customer offers.

Required
Job Requirements:
- Fluency in English and Spanish
- Excellent verbal and written communication skills.
- Ability to effectively communicate with internal and external customers.
- Excellent proficiency with MS Office suite.
- Effective time management, in order to meet deadlines.
- A positive attitude and ability to provide an excellent customer service.
- Ability to work independently and to carry out assignments to completion.
- A team player who enjoys working in a team environment.
- Minimum experience working in an administrative role preferably within Finance or Legal.

Preferred
- Previous experience in finance, customer service, order to cash, quote to cash, accounts receivable, billings, disputes, collections, contract administrat

📌 Billing & Order Entry Admin (Las Rozas de Madrid)
🏢 Johnson Controls
📍 Las Rozas de Madrid