Experience the power of a game-changing careerAre you passionate about technical support and delivering outstanding customer experiences?We're a general technology and services leader that powers the brands of the future. We help some of the world's leading companies deliver exceptional customer experiences through innovative technology and expert support.As a Technical Support Advisor in Barcelona, you'll provide technical assistance to customers, resolve complex product inquiries, and help build long-lasting customer relationships while supporting a global, industry-leading brand.Career growth and personal developmentWe'll provide you with the tools, training, and support you need to succeed. At Concentrix, you'll have the opportunity to develop your technical expertise while working alongside experienced professionals in a collaborative, international environment.What you will do in this roleProvide technical support to customers via phone and email, troubleshooting product issues and delivering timely, effective solutions.Guide customers through diagnostics, installations,



maintenance, and product-related inquiries while ensuring an outstanding customer experience.Coordinate with internal teams to manage escalations, replacement requests, and issue resolution from start to finish.Deliver product training sessions to customers and partners, helping them maximize product knowledge and performance.Monitor customer cases, prepare progress reports, and identify opportunities for product and service improvements.Build trusted relationships with customers by providing proactive support and maintaining high service quality standards.Your qualificationsAt least 3 years of experience in a customer service or technical support environment.Native or fluent English and proficient Spanish.Background in cycling, mechatronics, mechanical systems, or a related technical field.Strong troubleshooting, analytical, and problem-solving skills with a customer-focused mindset.Experience

📌 Technical Support Advisor (Bellprat)
🏢 Convergys
📍 Bellprat