Customer Service Representative with Dutch and English (Part-Time Morning 25hrs)
Our Client - New Balance: Born to Move. New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a integral team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.
Responsibilities
- Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
- Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
- Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
- Product expertise: Develop a deep understanding of our client's products and services.
- Become a New Balance expert:



Gain in-depth knowledge of the New Balance brand and its offerings.
- Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.

Qualifications
- Fluency in Dutch: Demonstrated by exceptional grammar and spelling.
- Advanced English Proficiency: Excellent written and spoken English communication.
- Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
- Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
- Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.
- Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.

Benefits
- Start Date: September/October 2025
- Hours: 25 hours/week
- Work Schedule: Monday to Friday from 9:30 am to 2:30 pm
- Salary: €12.692 gross per year
- Holidays: 24 working holidays (pro-rata)
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📌 Customer Service Representative with Dutch and English (Barcelona)
🏢 Cpm International Contact Centre
📍 Barcelona