Join Our Team as a Station Manager II – Lead, Manage, and Drive Success Are you a dynamic leader with a passion for operational excellence and customer satisfaction? We’re looking for an experienced Station Manager to oversee the daily operations of our car rental station, manage a high-performing team, and ensure a smooth and efficient customer experience. As a Station Manager II, you will be responsible for managing all aspects of a medium to large car rental station within our Network & Stations team, part of the broader Operations function. This is a supervisory management role where you will implement strategy with an operational focus and achieve goals through others, including full management authority for your team. Key Responsibilities:* Operational Management:+ Oversee day-to-day operations, ensuring all processes run smoothly and efficiently.+ Manage the availability, maintenance, and condition of the vehicle fleet.+ Coordinate vehicle rentals, returns,



and cleaning schedules for optimal efficiency.* Customer Service:+ Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and managing complaints.+ Train and support staff in delivering excellent customer service at every interaction.* Staff Management:+ Recruit, train, supervise, and evaluate station staff, including rental agents and customer service representatives.+ Schedule staff shifts and manage workloads to ensure operational efficiency and coverage.* Sales and Financial Management:+ Monitor and achieve sales targets, including upselling additional services.+ Manage the station’s budget, control operational costs, and ensure profitability.* Fleet Management:+ Oversee fleet operations, ensuring vehicles are well-maintained, clean, and ready for rental.+ Work closely with maintenance teams to ensure timely servicing and repairs.+ Optimize fleet utilization to meet customer demand and minimize idle time.* Compliance and Safety:+ Ensure all station operations comply with

📌 Office Manager (Madrid)
🏢 Europcar España
📍 Madrid