About Doofinder

Doofinder is a technology company that provides advanced search solutions for websites and eCommerce sites, helping online retailers increase their sales.

Technical Support Agent

Your mission is to diagnose, troubleshoot and resolve technical issues raised by our customers. You will engage with customers through emails, calls and 1:1 meetings, helping them understand and get the most out of Doofinder's technology, while digging into logs, requests and code‑level details to get to the root of every problem.

Key Responsibilities
- Address customer product & technical issues, debug and resolve them efficiently through our ticketing system (email, calls, 1:1 meetings).
- Investigate technical incidents end‑to‑end: reproduce issues, inspect logs and network requests, and identify root causes.
- Ensure customers fully understand Doofinder and are guided to make the most of the tool's full potential.
- Communicate complex technical topics in a clear and customer‑friendly manner.
- Work closely with the Development team to escalat…




- Manage multiple priorities while maintaining a solution‑oriented mindset.
- Take initiative, work independently, and contribute to team success.
- Build strong relationships with customers, acting as a trusted technical point of contact.
- Collect and analyse customer feedback to suggest improvements to the product and support process.

Required Skills and Experience
- Experience in technical customer support, technical account management, or a similar technical customer‑facing role.
- Solid problem‑solving mindset with a hands‑on, resolutive approach to debugging.
- Comfortable using browser dev tools, reading logs, and understanding HTTP requests/responses.
- Knowledge of HTML, CSS and JavaScript.
- Strong communication skills to explain technical concepts clearly to non‑technical customers.
- Comfortable leading calls and meetings.
- Fluent in English and Spanish (required).
- EU work permit is a must.

Nice to Have
- Exp

📌 Technical Support Agent (Madrid)
🏢 Doofinder
📍 Madrid