About the Role
We're looking for a Post Sales Solution Engineer to join our Customer Experience org at Pleo. This is a brand‑new function, and you'll be the one shaping it: you’ll be the technical expert our existing customers turn to for unlocking value from Pleo by untangling integrations, solving configuration challenges, and making sure the accounts you touch get the most out of the platform. If you’re energised by deep, hands‑on problem‑solving with real customers, love the idea of building a function from scratch, and want your technical expertise to directly shape how our biggest accounts grow with us, this is the opportunity for you.
Who You’ll Be Working With And Reporting To
You’ll report to our Solution Engineering leader and join a Solution Engineering team of seven, working closely with CSMs, Account Managers, and the Onboarding team. You’ll also partner regularly with Product and Engineering to escalates and close out the technical gaps driving churn risk.
What You’ll Be Doing
- Conduct tailored product demonstrations, presentations, and workshops.
- Develop and deliver technical proposals, RFPs, and API workshops.
- Understand customer objectives, technical environment, and accounting needs.
- Provide feedback and insights to product and engineering teams.
What You Bring
- 3+ years of experience in a post‑sales, technical account management, or solutions engineering role working with live, existing customers, not purely a deal‑cycle or presales background.
- In‑depth understanding of B2B SaaS products, APIs and integrations, including hands‑on configuration and troubleshooting.
- Familiarity with accounting principles & financial workflows.
- Strong diagnostic instincts with the ability to get to the root cause of a technical problem quickly and turn it into a clear solution for the customer.
- Excellent prioritisation skills to manage a portfolio of accounts at different stages of risk simultaneously.
- A track record of cross‑functional work wi
📌 Post-Sales Solution Engineer (Madrid)
🏢 Pleo
📍 Madrid