Location: Spain / Madrid / Hybrid / Remote
Language: Spanish Mandatory
Team: Client Services
About the Role
The Technical Account Manager plays a crucial client-facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform. You will manage the full lifecycle of customer deployments, from leading discovery processes, through initial technical implementation and on to broad organizational adoption. TAMs provide program/project management for enterprise-wide rollouts, coordinating implementation across multiple departments and stakeholders while ensuring consistent value delivery and transformative results for clients. This role can be remote, based anywhere in Spain, with approximately 25% travel time on-site with customers and Maisa offices.
What You'll Do
Implementation & Delivery
- Lead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements.
- Coordinate customer onboarding activities including technical setup, process discovery and mapping, user training, and knowledge transfer.
Program Management & Governance
- Establish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholders.
- Identify and mitigate implementation risks through proactive program management.
Enablement & Adoption
- Develop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices.
- Build and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunities.
Stakeholder Management
- Serve as primary point of contact for technical and operational issues during implementation.
- Facilitate cross-functional collaboration between customer teams and Maisa AI resources, driving stakeholder engagemen
📌 Technical Account Manager (Madrid)
🏢 Maisa
📍 Madrid