Purpose

Your Purpose: Join our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high‑performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high‑value bookings.

This is a consultative, relationship‑based position where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth. With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises, building trust and driving results. In a fast‑paced, multilingual environment you will combine commercial focus with a genuine passion for delivering exceptional customer experiences.

High‑Value Conversions
- Lead consultative sales conversations with strong objection handling and urgency management
- Guide customers from interest to confirmed bookings with focus on high‑value itineraries and upsell
- Take full ownership of individual NTR production targets and revenue performance





Expert Product Advisory
- Master MSC itineraries, ships, cabins, pricing logic and competitive positioning
- Recommend tailored solutions balancing customer needs with premium brand experience
- Position MSC value proposition effectively versus competitors

Operational Excellence
- Build and grow personal client portfolio through structured follow‑ups and reactivation
- Maintain long‑term relationships driving repeat business and incremental revenue
- Manage accurate CRM records ensuring structured pipeline and qualified leads
- Adhere to schedules, performance targets, and quality guidelines set by the Hub leadership
- Thrive in a complex, fast‑paced environment, managing customer communications across multiple channels (phone, chat and other platforms) while maintaining high service standards

Sales and Conversion
- Manage consultative sales conversations from initial customer interest thr

📌 Personal Cruise Consultant, German-Speaking Required (Valencia)
🏢 MSC Cruises
📍 Valencia