At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world
Job Description
We are looking for customer service representatives to join our team of around 1,700 people worldwide to help us power up the traveller’s journey for millions of holidaymakers. If you are passionate about helping customers succeed and skilled at providing clear and friendly support in both German/French and English, keep on reading, as you might be the perfect fit for this job.
The job in brief:
Job Title: Customer Service Representative – French and German Speaker
Location: Madrid
Working model: Hybrid from Madrid, Remote from Spain
Team: You will join the Customer Service Team in the Post Sales department
Level: Professional
Contract: Permanent, full time (36 h/week)
What your impact will be
- You will play a key role in creating a positive customer experience by handling inbound and outbound phone calls, emails, and live chats.




- As the primary point of contact, you will investigate, advise, and resolve both pre-sales and after-sales queries, ensuring efficient, single-contact resolution for our customer

Qualifications
Your expertise:
- Strong verbal and written communication skills in French or German and Spanish
- Availability to work rotating shifts, including weekends
- At least one year of experience in Customer Support services.
- Thorough and meticulous with extreme attention to detail
- Proactive team player
- Work to tight deadlines with a can-do attitude.
- Previous experience in the travel sector or similar
- GDS knowledge is a plus
- Oriented business results
- Versatility

Additional Information
Perks of working with us:
- An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
- Shorter working week (36h as full time)
- Possibility to work

📌 Customer Service Representative – German/French Speaker (Madrid)
🏢 Last Minute Group
📍 Madrid