Business Manager

Location: Spain, Alicante

Job category: Operations Leadership

Language: English, Spanish, German, Dutch

We're CX fanatics, as passionate about our clients as their fans are. That's why the world's most-loved brands trust us. Now, we're looking for a skilled Business Manager to lead strategy and foster key client relationships.

Join us as a Business Manager As Business Manager at Transcom you will:
- Build trust with the client
- Be responsible for P&L; that you manage
- Ensure client satisfaction
- Empower and coach your team leaders to build world class teams
- Control, monitor, report on and analyse relevant KPIs
- Ensure high employee satisfaction by building trust in the team
- Ensure a smooth and profitable operation
- Ensure that targets are set for each employee

What's in it for YOU
- Opportunity to further develop your skills and career in a highly dynamic international team
- The challenge to lift your own project to a higher level
- The opportunity to enrich the quality of the project with your experience
- A positive working atmosphere




- Permanent work contract
- Corporate benefits and discounts

To be successful in this role you:
- Have 3+ years of experience in customer service and contact center support
- Possess 2+ years of experience in leading complex teams
- Are experienced in BPO/contact centres
- Demonstrate leadership and management skills
- Are "hands on" with a "doer" approach
- Are able to keep calm, work under pressure and to deadlines
- Take ownership
- Communicate well at all levels
- Are analytical and a problem solverCan work in a team and independently
- Have English at C1 level and Spanish at B1. Either Dutch or German language skills would be a real bonus

The closing date for applications is Friday 7th August 2026.

What Life at Transcom is like? At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, a

📌 Business Manager (Comunidad Valenciana)
🏢 Transcom
📍 Comunidad Valenciana