1st Line Support Analyst (España)

1st Line Support Analyst (España)

12 ago
|
Fourvenues
|
España

12 ago

Fourvenues

España

Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business.
The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience.
What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table.
The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests.
Manage the inventory and lifecycle of devices (laptops, mobile phones, POS terminals and event/testing equipment): preparation, configuration, delivery, retrieval and secure disposal.




Act as the single point of contact for Helpdesk, providing first- and second-line support and managing incidents through a ticketing tool.
Maintain and document the office network infrastructure: routers, switches, access points, firewalls, VLANs and Wi-Fi.
Manage IT, telecom, repair and maintenance vendors.
Identify and implement AI-driven automations to optimize internal IT and Helpdesk processes.
3–5 years of experience in Corporate IT, Workplace IT, internal IT support, helpdesk/service desk, or device management.
~ First- and second-line support experience on Windows and macOS.
~ Experience with device and inventory management, MDM and endpoint security.
~ Familiarity with Google Workspace or Microsoft 365.
~ Knowledge of office networking: Experience with POS terminals, event devices, testing equipment or deployments.
A vision and team that will inspire you to excel and reach the next level in your

📌 1st Line Support Analyst (España)
🏢 Fourvenues
📍 España

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