We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).
Founded in 2017 by Alexandre and Steve , Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; Join us as a Customer Service Agent to solve customer problems through continuous improvement and become the customer voice within our Operations team. You'll support our clients in their company creation journey, helping them navigate both existing company setups and capital deposit processes with excellence while maintaining our ambitious goal of a 4.7 CSAT score. You'll work closely with Marie as part of a 20-person Customer Service France team ,



contributing to our mission of offering the best service to customers while ensuring fluid internal processes and optimal security.
Act as a Qonto Ambassador by providing exceptional customer support across multiple channels (email, chat) to resolve capital deposit inquiries and respond to punctual questions that French companies may have while creating or activating their Qonto account.
Take ownership by identifying anomalies, optimizing problem-solving approaches, and supporting company creation processes by assisting clients, notaries, accountants, and experts involved in capital deposit procedures.
Customer service experience: You have initial experience of at least 2 years in customer-facing roles, preferably in FinTech, SaaS, or financial services, with a track record of customer satisfaction.
Bilingual communication excellence: You are fluent in both English and French with exceptional written communication skills, essential for handling complex regulatory explanations and customer inter

📌 Compliance Customer Service Representative (España)
🏢 Qonto
📍 España