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Job Description The EMEA QTC Process Lead, Customer Service oversees the end-to-end customer service process, ensuring high levels of customer satisfaction and compliance. The role involves driving transformation, resolving systemic issues, and continuously optimizing processes through innovation and cross-functional collaboration to enhance service quality.
Main Responsibilities Will Include Oversee and own the end-to-end customer service process within the Quote-to-Cash (QtC) function, ensuring high levels of customer satisfaction while driving a shift toward a streamlined, digital-first, and customer-centric operating model.




Lead continuous improvement initiatives, championing transformation through automation, AI-enabled solutions, and advanced analytics to reimagine processes and elevate service delivery
Proactively identify root causes of recurring issues and implement innovative, scalable, and sustainable solutions that eliminate issues at source.
Design & manage escalation protocols, partnering cross-functionally to efficiently resolve complex or high-priority customer issues, and evolve issue management frameworks using predictive insights to prevent recurrence.
Track and analyse Key Performance Indicators (KPIs), introducing forward-looking and insight-driven metrics that enable data-based decision-making and continuous optimization.
Serve as the primary point of contact for customer service process-related issues within the QtC function, acting as a transformation partner to drive innovation across stakeholders.

📌 EMEA QTC Process Innovation Lead, Customer Services (España)
🏢 BD
📍 España