Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy.
Support (50%)
Resolve advanced L2 tickets: database usage, SQL queries, source code review
Investigate complex incidents, access the code, and understand how it works
Standard ticket management: validate, qualify, and track incidents through to resolution
Provide second-line support to users and other support teams
Development (50%)
Fix bugs and handle small development tasks across the team's product scope (PHP and/or .NET)
Build internal support tools




Develop AI-powered tools for Support (MCP projects)
Contribute ideas and prototypes for applying AI to support processes
Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks
Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL
Experience using version control systems like Git and comfortable working with branches
Fluent written and spoken English
Proactive, versatile, and not afraid of challenges or moving between code and user-facing support
Previous experience in L2/L3 technical support roles
Experience monitoring deployments/products through Kibana and Grafana
Experience in frontend technologies such as React, Vue, CSS
Versátil Office with up to 2 days at home
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📌 Application - Support & Development EngineerFreelance (W/M/X) (España)
🏢 Veepee
📍 España