Technical & Field Support Specialist II

Location:
Madrid, Spain (Remote / Field-based)

About the Role

Nova Biomedical is seeking a dedicated and technically astute
Technical & Field Support Specialist II
to join our EMEA Technical Support team. In this hybrid remote and field-based role, you will be the backbone of our customer success in Spain—delivering advanced remote support and hands-on field services for our industry-leading biomedical instrument systems.

If you have a strong background in life sciences, clinical laboratories, or medical devices and excel at solving complex technical problems, this is an exceptional opportunity to make a direct impact on patient care and diagnostic accuracy.

Key Responsibilities
- Advanced Technical Support:
Provide high-level phone, email, and remote-access support to end-users, troubleshooting complex mechanical, electrical, electronic, software, and networking issues.
- Field & Onsite Operations:
Execute onsite installations, commissioning, qualifications, calibration, preventative maintenance,



and clinical/pharmaceutical validation (including IQ/OQ).
- Escalation Leadership:
Serve as a key technical resource and escalation point for Level I specialists, diagnosing issues that require deep product expertise.
- Case Management & CRM:
Accurately document customer issues, troubleshooting steps, and resolutions within our CRM system in full compliance with medical device quality standards.
- Cross-Functional Collaboration:
Partner closely with Commercial, Field Service, and internal engineering teams to coordinate RMAs, service quotes, and customer follow-ups.
- Technical Content & Training:
Assist in training new specialists and contribute to the creation of medium-to-high complexity technical content, such as FAQs, troubleshooting guides, and field procedures.

What We Are Looking For (Qualifications)
- Education:
Minimum Bachelor of Science (BS) degree in Chemistry, Biology, Medical Technology, Biomedical Engineering, o

📌 Technical Support Specialist (Madrid)
🏢 Nova Biomedical
📍 Madrid