At Naphora Games Group, we're building more than games, we're building a integral team of ambitious, driven people who are hungry to learn, experiment, and raise the bar for the next generation of games.

We collaborate openly, move fast, and challenge ourselves every day to build better, smarter, and faster.

Our goal is to create world-class games that players around the globe love and remember. If you thrive in a high-performance, ownership-driven environment and want to make a real impact, you'll fit right in with us.

Role Summary

Own and support the player experience across Naphora's mobile games.

Your objective is to provide fast, high-quality player support while turning player feedback into actionable insights that improve our games and overall player experience.

You'll manage player support and community channels, investigate issues, monitor player sentiment, and work closely with Product, QA, Engineering, and Marketing to ensure players are heard and supported.
Responsibilities

Player Support
- Manage player support across Zendesk, in-game support, email,



and social channels
- Investigate and resolve issues related to accounts, purchases, gameplay, progression, and technical problems
- Respond to App Store and Google Play reviews in a timely and player-focused manner
- Escalate bugs, exploits, and critical issues to QA, Engineering, and Product teams
- Maintain and improve FAQs, support documentation, and the player knowledge base

Community & Player Insights
- Moderate and engage with communities across Discord, Reddit, Facebook, and other relevant platforms
- Monitor player sentiment, feedback, recurring issues, and emerging trends
- Produce weekly Voice of the Player reports with key insights and actionable recommendations
- Build positive relationships with players through clear and professional communication
- Identify opportunities to improve player retention through support and community engagement

LiveOps & Performance
- Support LiveOps by comm

📌 Player Experience Specialist (España)
🏢 NAPHORA GAMES GROUP
📍 España