We're building a connected, end-to-end Enterprise AI engine - uniting data foundations, AI technology, process reinvention, and business-facing AI to accelerate results across the whole value chain. Success depends on being exceptional connectors: you'll actively leverage existing capabilities, celebrate and promote reuse, export breakthrough ideas across geographies and functions, and obsess over scaling impact rather than building in isolation. If you thrive in high-collaboration environments where your role is to turn complex, cross-functional problems into reusable, enterprise-wide capabilities - and where the measure of success is adoption and scale, not just innovation - you'll have the platform (and sponsorship) to make it real.
As part of the AI for Commercial Digital Customer Engagement Team within AstraZeneca’s Enterprise AI organization, the General Marketing Customer Engagement Director will play a key role in advancing AstraZeneca’s Customer 2030 ambition to deliver industry-leading, AI-enabled customer engagement.



The role will help shape and scale future-fit engagement capabilities across the assigned therapy area, connecting CRM-enabled orchestration, omnichannel activation, AI-driven insights, and personalized content to create more valuable, coordinated, and measurable customer interactions.
This role will serve as a strategic partner to global marketing, medical, regional, and market teams to advance AstraZeneca’s Customer 2030 ambition for industry-leading customer engagement. The Director will help shape and activate customer engagement strategies that combine AI, data, CRM-enabled orchestration, and omnichannel activation to deliver more personalized, relevant, and measurable experiences for healthcare professionals and, where relevant, consumers.
The role will champion enterprise customer engagement capabilities for priority brands across the assigned therapeutic area and ensure local market needs are incorporated into scalable global strategie

📌 Global & Priority Markets Customer Engagement Director (Barcelona)
🏢 AstraZeneca
📍 Barcelona