Introduction
Summary:
The Customer Service International Associate – Iberia is responsible for
providing customer service and operational support across the Iberia region.
This role serves as a key liaison between customers and internal teams, ensuring
timely processing of customer requests, accurate system updates, and effective
resolution of service-related issues. The position plays an important role in
maintaining customer satisfaction while supporting daily business operations.
What You Will Do:
* Upload and maintain customer and product information in InfoTip and other
internal systems.
* Support the review and follow-up of customer credit requests, coordinating
with Finance and other stakeholders as needed.
* Review and process logistics and freight invoices, ensuring accuracy and
timely resolution of discrepancies.
* Assist with the management and resolution of customer complaints, working
cross-functionally to provide timely responses and corrective actions.
* Provide customer support for Amazon accounts, including monitoring and
responding to customer inquiries and emails.
* Process customer orders, requests, and documentation in accordance with
company procedures.
* Monitor and maintain customer records to ensure data accuracy and compliance.
* Collaborate with Sales, Supply Chain, Logistics, Finance, and other internal
functions to support customer needs.
* Track and follow up on open customer service issues to ensure prompt
resolution.
* Prepare reports and provide administrative support for the Customer Service
team as required.
* Contribute to continuous improvement initiatives that enhance customer
experience and operational efficiency.
To Be Successful You Will Have:
* Bachelor's degree or equivalent work experience preferred.
* 1–3 years of experience in Customer Service, Sales Support, Logistics, or a
related function.
* Strong organizational skills with excellent attention to detail.
* Ability to manage multiple priorities in a fast-paced en
📌 Customer Service Associate (Madrid)
🏢 Irobot
📍 Madrid