Customer Service - B2C

Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business.

The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience.

What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table.

The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests.

To continue growing, we are looking for a
Customer Service - B2C
eager to leave a mark on their professional career and join a company in full expansion.



If you are driven by ambition, curiosity, ownership, and a high-performance mindset to help take Fourvenues to the next level, we would love to meet you.

Location:
Valencia, Spain
*(Hybrid model)*

Reporting to:
VP of Hospitality

What You’ll Be Doing...
- Manage and resolve B2C user issues in an agile, professional, and empathetic manner.
- Handle queries related to tickets, bookings, access, payments, refunds, and other platform services.
- Accurately record and document each issue to ensure traceability and continuity between shifts.
- Escalate complex issues to the relevant teams: B2B Support, Product, Engineering, Operations, or Finance.
- Write clear and effective responses, adapted to each user and situation.
- Respond to reviews on Google Reviews and Trustpilot, helping improve the customer experience and protect the brand’s reputation.
- Identify recurring issue patterns and suggest improvements t

📌 Customer Service (Valencia)
🏢 Fourvenues
📍 Valencia