We’re Hiring: Customer Service Agent - German Speaker

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At Netzon Group, we’re growing fast—and we’re looking for a Team Leader to join our International Team in Barcelona for our Travelodge Campaign.

About the Role
As a Team Leader, you will be leading, motivating, and developing a high-performing team to consistently deliver exceptional customer service while achieving operational, quality, and commercial objectives.

Key Responsibilities

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- Lead, motivate and inspire a high-performing team to consistently achieve operational and commercial objectives.
- Drive sales performance by coaching advisors to identify customer needs and maximise sales opportunities while maintaining service excellence.
- Train, coach, mentor and develop team to deliver an excellent quality of service, achieve targets, and meet agreed productivity.
- Effectively manage workforce planning by monitoring attendance, schedule adherence, absenteeism,



lateness and staffing requirements to ensure service levels are consistently achieved.
- Support recruitment activities, including interviewing, onboarding and mentoring new employees where required.
- Act as a role model by demonstrating professionalism, integrity and the organisation's values in all interactions.

What We’re Looking For

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- Excellent verbal and written communication skills in English and Spanish.
- Proven leadership and people management skills.
- Strong coaching and performance management abilities.
- Excellent organisational and time management skills.
- Ability to analyse performance data and make informed decisions.
- Strong problem-solving and decision-making skills.
- Ability to work under pressure and to meet challenging targets.

What We Offer

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- Start Date: ASAP.
- Part-Time: 39 hours per week
- Working Hours: Monday to Sunday Rotative schedule between 9AM and 8PM
- Competiti

📌 Team Leader (Barcelona)
🏢 Netzon Group
📍 Barcelona