With over 25 years’ experience, plus the same enormous passion and ambition we had on day‑one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

Descubra más sobre las tareas diarias, las responsabilidades generales y la experiencia requerida para esta posibilidad desplazándose hacia abajo ahora.
Last Mile Delivery Strategy Execution

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- Monitor and teer the execution of the e‑commerce last mile delivery experience strategy in line with the customer promise, growth objectives, and platform capabilities.
- Ensure strategic alignment between delivery experience ambitions and operational feasibility.
- Track delivery performance against roadmap commitments, identifying risks, dependencies, and deviations early.




- Provide regular progress updates and insights to senior leadership, highlighting impact, risks, and mitigation actions.

Customer Care Improvement Steering

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- Own the transformation of Freshdesk Program delivery insights into actionable, country-level improvement plans.
- Establish strong ownership with Delivery Experience Managers (DEMs) while ensuring alignment through central program steering and governance.
- Monitor, validate, and report the impact of improvement actions, linking delivery execution to measurable ticket reduction and service performance improvements.
- Escalate risks, delays, or misalignment early and proactively steer corrective actions to maintain program effectiveness.

Portfolio Prioritization & Initiative Steering

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- Own the prioritization and steering of delivery experience initiatives within last mile, including delivery speed of last mile carriers, on‑time delivery, first‑attempt success, and reduct

📌 Delivery Experience Steering Manager (España)
🏢 zooplus
📍 España