At Homeclub, we manage over 1,500 move-in ready, professionally decorated apartments, all designed with our clients' comfort and lifestyle in mind.

Lea el resumen de esta oportunidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.
Our goal is to make living well easy, wherever and whenever you choose. We started in Spain and are now expanding into the U.S. and Latin America.

We envision a world full of possibilities, where location is versátil and housing doesn’t limit your options. Help us turn this vision into a reality.

We are looking for talented individuals to join us on our exciting journey to redefine the rental market—from Madrid to the world.

What you'll do
As a Reservations & Guest Services Agent, you will be at the heart of our operations, ensuring every guest enjoys a seamless booking process and a memorable stay. Your responsibilities will span across three key areas:

Reservations

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- Turn inquiries into bookings by assisting customers throughout their journey—from selecting the perfect property to confirming their stay.
- Guide clients on location, pricing, and property features to ensure their needs are met.
- Accurately manage booking information and system updates.

Guest Services

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- Provide attentive support to tenants during their stay, addressing their questions and concerns.
- Act as the main point of contact for guests, managing requests and resolving incidents promptly.
- Handle calls and communications professionally, ensuring exceptional service aligned with KPIs.
- Build strong relationships with clients, ensuring they feel valued and heard.

About you

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- Availability to work during the weekends.
- 2–3 years of experience in front desk, reservations, or customer service roles, preferably in hospitality, serviced apartments, or residential buildings.
- Proven ability to manage multiple tasks in a fast-paced environment while maintaining attent

📌 Key Account Manager (Madrid)
🏢 Homeclub
📍 Madrid