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At Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.
Empowering over 14,000 hoteliers worldwide, we’re more than just another SaaS scale-up—we’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.
Our team, nearly 300 strong, is based in beautiful Barcelona. At Amenitiz, we cultivate a culture of positivity and personal growth. Our team members are enthusiastic, thrive on ownership, and excel in collaboration. Every day, we lead by example, prioritizing client satisfaction and executing with excellence.



We are committed to making a positive impact wherever we go.
About the role:
As a Retention Specialist, your mission is to ensure customer satisfaction and loyalty by efficiently managing churn requests, addressing negative reviews, and preventing unpaid or disputed accounts. You will also proactively engage with customers to mitigate potential churn and develop strategies to enhance retention, ultimately contributing to the company's long-term success.
Your mission:
- Managing churn requests promptly and efficiently, striving to respond to 100% of requests within 48 hours.
- Proactively engaging with customers to prevent churn requests and address potential concerns.
- Monitoring and addressing negative reviews on platforms like Trustpilot, Google My Business, etc., to bolster our online reputation.
- Implementing strategies to prevent unpaid or disputed accounts, thereby mitigating the risk of potentia

📌 Retention Specialist (Barcelona)
🏢 Amenitiz
📍 Barcelona