Purpose of Position

We are looking for a proactive and customer-focused Technical Client Success Specialist to join our Level 1 Triage team. As the first point of contact for technical support requests, you will play a key role in delivering an excellent client experience by assessing, prioritizing, and resolving incoming queries while ensuring complex issues are directed to the appropriate specialist teams.

Key Tasks
- Act as the first point of contact for incoming technical support requests.
- Triage, categorize, and prioritize tickets to ensure efficient handling.
- Resolve straightforward technical issues and service requests.
- Perform initial troubleshooting and gather relevant information for investigations.
- Escalate complex issues to specialist teams when required.
- Maintain accurate case records and ensure SLA targets are met.
- Communicate professionally with clients and internal stakeholders.
- Contribute to process improvements and knowledge-sharing initiatives.

Skills & Expertise- Advanced English proficiency is required.



German language skills are desirable and would be considered a valuable asset.

Strong customer service and communication skills.
- Excellent organizational and time-management abilities.
- A problem-solving mindset with strong attention to detail.
- Ability to work effectively in a fast-paced environment.
- Experience using ticketing or CRM systems is desirable.
- Basic technical troubleshooting skills and an interest in technology.

Our OfferFlexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.Flexi-office: We offer an international culture and flexibility through our hybrid/remote working scheme which is designed to foster a culture of mutual trust and working flexibility.Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance t

📌 Technical Client Success Specialist (Madrid)
🏢 Awin
📍 Madrid