API is the global leader in crew accommodation technology & services for the airline industry, with a strong service base in rail, cruise lines and sports teams. For more than 40 years, we have been offering a powerful combination of crew accommodation services delivered through innovative technology, unique software solutions, and a highly experienced team of service professionals, enabling our clients to maximize savings in all areas of travel operations.
Our Company is globally-supported by 794 employees and full-time dedicated consultants working from 59 locations around the world and is privately-held and headquartered in Melville, Long Island, New York.
The Customer Support Specialistsupports our airline partner onsite at their office location. In this role, the Customer Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.
Position Type and Expected Hours of Work
This is a full-time, evening position (3pm-1am). Versátil schedule necessary, including holidays and weekends may be required.
Essential Functions:_ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
Total customer service to include but not limited to the following:
- Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.
- Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.
- Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
- Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challe
📌 Airline Support Specialist (Barcelona)
🏢 Accommodations Plus International
📍 Barcelona
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