The Role:
This is a player-manager role for someone who can lead a small commercial team while staying personally active in key deals and customer relationships.
You will be leading a sales and customer success team to sign new clients and increase the spend from existing clients.
This is a player-manager role for someone who can lead a small commercial team while staying personally active in key deals and customer relationships.
You will own the full customer lifecycle, new acquisition, implementation, retention, and expansion; working alongside the Marketing Product Managers who define product strategy and positioning. Where they set the product direction, you deliver the commercial results.
This is a hands-on role. You will be coaching your team one day and closing a deal the next.
Your Team
You will directly manage three commercial roles:
1. Business Development Executive; new acquisitions, pipeline generation, and closing new business
2. Technical Consultant; pre-sales support and customer implementation
3. Customer Success Team; onboarding, retention,
and account growth
What You'll Do:Commercial Ownership
1. Own the full customer journey from qualified lead through to renewal and expansion
2. Define clear handoff processes between Business Development, Technical Consulting, and Customer Success
3. Maintain pipeline visibility and produce accurate revenue forecasts for leadership
4. Identify and pursue upsell and cross-sell opportunities within the existing customer base
Team Leadership
1. Manage and develop a team of three across Business Development, Technical Consulting, and Customer Success
2. Set individual KPIs aligned to company targets and run regular performance reviews
3. Build a culture of accountability, collaboration, and continuous improvement
4. Support onboarding as the team grows alongside ITS's SaaS expansion
New Business
1. Coach the Business Development Executive on complex or high-value deals, engaging direc
📌 Sales & Customer Success Manager (Madrid)
🏢 Info Technology Supply
📍 Madrid
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.