Company Description

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier - and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.
- Project Management
- Plan, lead, and coordinate end-to-end projects within scope, timelines, and business objectives.
- Define project requirements, milestones, dependencies, risks, and success criteria.
- Monitor progress, ensure timely delivery, and manage changes when needed.
- Prepare and maintain project documentation, including plans, SOPs, dashboards, and reports

Process Analysis & Optimization
- Analyze operational data to identify risks, deviations, and improvement opportunities.
- Implement process enhancements, new standards, and best practices.
- Prepare deep-dives,



business cases, cost models, and recommended action plans.

Cross-functional Collaboration
- Work closely with Product&Tech;, Fulfillment, Last Mile, Procurement & Inventory, Finance, Shop Operations, and other business teams.
- Ensure smooth communication between stakeholders and provide regular project updates.
- Support problem-solving and facilitate effective information flow across departments.

Risk & Issue Management
- Identify project-related risks and define mitigation plans.
- Coordinate resolution of operational incidents or escalations related to projects.
- Prepare recommendations and escalation steps when deviations occur.

KPI Monitoring & Reporting
- Monitor performance indicators such as service levels, costs, efficiency, SLA adherence, and capacity.
- Report results and progress regularly to the Manager (common reporting line).
- Develop analyses, performance insights, and improvemen

📌 Project Manager (Madrid)
🏢 zooplus
📍 Madrid