About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Field Service Technician

Location: Poland, Virtual

About the Role

This position requires a hands-on professional who can work independently in the field, diagnose technical issues, manage customer expectations, and maintain strong relationships with customers and third-party service providers. The role involves regular travel within South Africa and participation in standby and shift rotations as required.

Position Summary

The Field Service Technician is responsible for the installation, repair, maintenance, and support of ATMs and related devices across assigned territories. The role focuses on equipment uptime, service excellence, timely issue resolution, and adherence to operational and safety procedures.

Key Areas of Responsibility
- Install, repair, maintain,



and upgrade ATMs and related self-service devices to meet customer and business requirements.
- Diagnose and troubleshoot hardware and system issues using established procedures and customer-provided information.
- Manage customer incidents from initial assignment through resolution, ensuring compliance with defined SLAs.
- Build and maintain positive customer relationships by providing timely updates, resolving concerns, and escalating issues when necessary.
- Perform multi-vendor maintenance, equipment modifications, certifications, and business-required technical training.
- Travel extensively within South Africa to support service calls, installations, preventive maintenance, and emergency repairs.
- Participate in on-call rotations, weekend shifts, public holiday support, and standby schedules as required by business needs.

Basic Qualifications
- High School Diploma, Technical Certificate, or equivalent qualification i

📌 Customer Engineer (Pol)
🏢 Ncr Atleos
📍 Pol