A leading international retailer with 570,000 employees worldwide in 33 different countries and over 13,700 stores, has stablished in Barcelona an IT HUB as part of his IT division, responsible for the selection and provision of IT infrastructure, IT platforms and business applications.
With our agile mentality we are looking for people that is willing to make an impact on projects and solutions used worldwide by millions of customers.
Agrupa Integral Talent collaborates with our client to attract the best talent for its ITHUB located in Barcelona. We are looking for open-minded colleagues with passion for technology. We offer you diverse and exciting career opportunities in a dynamic work environment that stands for development and progress. We are looking for candidates who contribute their innovative ideas and go-getter mindset to tackling future challenges.
If you feel ready and think this opportunity is for you, we would be happy to meet you.
Job Objectives




The objective of the position is to offer a 'Second Level' support service to solve irregularities and incidents in the systems, managing requests and giving support to the international users. The employee works independently on the continuously improvement process to optimize support and stabilize the systems (e.g. by setting up monitoring)
- Manage requests from users registered in the ticketing tools, maintaining the levels established in the SLA's, eg: authorization access, Customizing, Job Planning
- Give support to users in functional questions about the respective applications.
- Answers questions about processes and the status of the systems
- Acts partly as an interface between the BC units and the business units responsible for the development and implementation of new systems and the infrastructural operation of systems
- Identifies possible system improvements and drives them within the SDO team (e.g. by means of operational problem management)
- Controls, plans and is responsible for processing i

📌 Salesforce Support Specialist for an international IT Hub (Barcelona)
🏢 Agrupa Global Talent
📍 Barcelona