As a Tier 2 SOC Analyst , you will serve as a subject matter expert in our technology stack while optimizing security tools and detection workflows, mentoring junior analysts on complex investigation techniques, and driving continuous improvement initiatives across our multi-client SOC environment .
This role demands advance analytical skills to conduct in-depth analysis of escalated security incidents from Tier 1 analysts , performing advanced threat investigations to determine attack vectors, assess impact scope, and develop comprehensive remediation strategies.
Your responsibilities will be:
General responsibilities
Use AI to support continuous improvement work: refining incident templates, proposing workflow enhancements, and contributing to SOP updates.
Propose enhancement on tools and workflow
Respond in a timely manner (within documented SLA) to support tickets.
Document actions in tickets to effectively communicate information internally and to customers.
Adhere to policies, procedures, and security best practices.




Take responsibility for customer satisfaction and overall success of managed services.
Be available, ready, and able to accept incoming clients calls
Mentor fellow Security Engineers and Security Analysts.
Service improvement
Optimize SIEM rules and detection logic to reduce false positives and improve detection accuracy Support rules factory program in improving the general set of detection
Validate Go-to-Active and Go-to-Prod gates of our new clients to ensure a smooth transition to operation
Continuously improve incident templates in terms of content for the clients and in terms of
automation to best support the operation
Support rollout of new set of rules for our clients
Qualify, analyze, and provide recommendations for new standard data source requests
Support Product teams to build best new services to fit with Operations capabilities (needs,
Threat Monitoring
Manage escalated cases from T1 Analysts
Analyze and respond to security events fro

📌 Security Analyst Tier 2 (Madrid)
🏢 Kudelski Security
📍 Madrid