FT Hourly Hybrid
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Forwards sales opportunities to management and sales department by collecting customer information and analyzing customer needs.
- Provide Customer support via telephone and email communication.
- Handles incoming customer requests such as order tracking, billing questions, product documentation, and other general customer inquiries.
- Other duties as maybe assigned by management from time to time.
Essential Duties And Responsibilities
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Forwards sales opportunities to management and sales department by collecting customer information and analyzing customer needs.
- Provide Customer support via telephone and email communication.
- Handles incoming customer requests such as order tracking, billing questions, product documentation, and other general customer inquiries.
- Other duties as maybe assigned by management from time to time.
Job description will be reviewed and updated from time to time. The duties and responsibilities may be modified, at any time, at management’s discretion, in accordance with business needs
Education/Experience
High school diploma or GED, at a minimum. College degree preferred. In addition, at least one (1) year of job-related experience is normally required to perform this job.
Com
📌 Customer Experience Representative (El Viso de San Juan)
🏢 Azelis
📍 El Viso de San Juan
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