Today at Webfleet, we are reaching the next stage of our AI journey. We're looking for an exceptional AI Process & Delivery Architect who will lead the transformation of how AI is adopted, delivered, and embedded across our organization.
Automated customer touchpoints, AI-powered self-service, and intelligent buying journeys - across service, field service, and digital channels.
AI process redesign & delivery:
~ Own handoff between architecture blueprints and working production deployments.

Agentforce & conversational AI delivery:
~ Analyse conversation logs and interaction data to continuously improve agent quality,

~ Partner with the AI Solution Architect to translate architecture into functional, tested deployments.

Ensure customer journeys are coherent, on-brand, and measurably effective,

~ Deploy AI-assisted tooling - smart suggestions, case summarisation, next-best-action - within Salesforce,

~ Drive adoption through change management, training, and iterative improvement cycles,

~ CRM & platform delivery:
~ Own functional delivery within Salesforce Service, Sales,



Field Service, and Experience Cloud,

~ Configure Flows, process automation, and Salesforce AI features to support business requirements,

~ Maintain and improve the CRM capability model as AI features and product capabilities evolve,

~ Cross-functional stakeholder delivery:
~ Act as the primary delivery liaison between Customer Success, IT, Engineering, Sales Enablement, and Marketing,

~ Facilitate workshops, requirements sessions, and UAT with business teams,

~ Escalate architecture decisions to the AI Solution Architect; own delivery execution.

5+ years in business/solution architecture, process design, or CRM delivery,

~ Hands-on Salesforce delivery experience - Service Cloud, Sales Cloud, Flows,

~ Experience translating requirements into working, tested system configurations.

Agentforce, Einstein, or conversational AI configuration experience,

~ Field Service Lightning or Experienc

📌 AI Process (Barcelona)
🏢 Webfleet Solutions
📍 Barcelona