Department: Customer Success
About AvePoint
AvePoint is the unifying Trust Layer for AI. AvePoint enables more than 28,000 organizations and 6,000 channel partners to protect, secure, and govern their entire AI estate across data, infrastructure, AI and agents for Microsoft, Google, Salesforce, and other leading cloud environments — so that enterprises can deploy AI with confidence and scale innovation without scaling risk. To learn more, visit .
About the position:
The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers.You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers.
Key responsibilities:
- Developing business value assessment program by creating customer success metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals




- Developing and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers
- Maintaining customer technical account portfolio to provide technical guidance and recommendation
- Aligning AvePoint’s product line to provide a comprehensive solution that satisfies the customer’s business needs
- Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data
- Working closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfaction
- Shepherding existing customers through contract renewal cycles and working with sales teams to execute renewals and cross/upsell.
- Identifying and understanding a customer’s adoption status an

📌 Technical Customer Success Manager (Madrid)
🏢 AvePoint
📍 Madrid