Here’s the difference you’ll make
You will be responsible for executing daily documentation activities in compliance with client documentation and billing requirements. This role involves coordinating closely with internal stakeholders, external clients, and third-party service providers to ensure accurate , timely , and efficient processing of all documentation.
What you’ll do
- Answers queries on phone and email regard to documentation concerns by the delivering parties and internal partners such as 2GO branches and agents, Central Documentation Team and 2GOLI Teams
- Performs Timely, Complete & Accurate encoding and/or tagging at System Applications.
- Assists in Coordination of escalated POD issues from Viber, Call or Text and coordinates to Internal & External Clients in ensuring to close the issue with a Disposition.
- Updates the POD Masterfile (excel file) based on the System Generated Delivery shipments as Booked by Principal Clients with the corresponding POD status update.
- Computes on the Performance based on the Service Level and KPI parameters by Principal Clients.




- Sets escalation to Sales and Principal client based on the gravity of the concern as raised and follows up with closure documented on email
- Assists to team acitvities /process if Inorganic counterpart is not available.
- Submits and sends KPI Report to Superior and Sales.
- Coordinates with IT Team on system-related problems or irregularities.

You’ll thrive in this role if you
Educational Background
- Bachelor's Degree
- Business Management/ Supply Chain Management

Professional Experience
- Minimum of 2 years related in Logistics

Competencies, Skills, Knowledge And Abilities
- Leadership Competencies
- People Management Skills
- Good interpersonal and team building skills.
- Good customer relationship skills.
- Strong analytical and problem-solving skills
- Hardworking, patient, persevering and can work with minimum supervision
- Technical Competencies
- MS Office Applications
- Syst

📌 Documentation Coordinator (Carmona)
🏢 2GO Group
📍 Carmona