Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.
Customer Support, German & Hungarian Speaking
Digitize the German midmarket with us.
Your Tasks
- Acting as the point of contact for our corporate clients regarding queries about our IT applications and systems.
- Receiving fault reports by telephone and email.
- Carrying out fault analyses and developing solutions in collaboration with our clients.
- Documenting requirements and faults in a ticketing system and escalating complex issues to colleagues in 2nd Level Support.
- Contributing to improving customer satisfaction and further developing our customer support within a close-knit, international team.
What We Offer
- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
- Experience the difference:
Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
- Look into the future: Work with the latest technologies and the constant innovations
- Find the balance: Benefit from our mix of trust-based working hours and adaptable work location (including home office) for a great work-life integration.
- Feel well taken care of: We provide you a company healthcare program.
- Unplug and relax: 30 days of vacation
What you bring with you
- A keen interest in IT technologies and a willingness to quickly familiarise yourself with new topics.
- Initial experience in IT customer support is an advantage.
- The ability to maintain an overview and a strong service-oriented approach, even during stressful periods.
- Excellent communication skills and the ability to work well in a team.
- Good written and spoken German and Hungarian required.
- Good written and spoken English or Romanian an advantage.
- Willingnes
📌 Customer Support (Sevilla)
🏢 q.beyond ibérica
📍 Sevilla
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.