Snr Quality Manager, Amazon Pick up and Return Point – Madrid, MD, ES
This Full time on site position offers great opportunities for career growth.
Company Overview
Amazon opened its virtual doors in 1995 and strives to be the world’s most customer centric company, where customers can find and discover anything they might want to buy online.
Amazon Hub Pick Up and Returns (PARP) is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points.
Role Summary
We are looking for a Quality Manager with a proven ability to deliver results and lead long term strategic initiatives to innovate our global operation. This position is a multi‑faceted role requiring the ability to balance strategy and execution.
Key Responsibilities
- Own and execute on opportunities for improving quality and customer experience—including driver delivery processes and counter associate operations—and reducing customer attrition through data analysis across the assigned Pick‑up Point network.




- Lead strategic projects with both local and worldwide scope, including new product and feature launches, process improvements, and geographic expansion within the EU region.
- Partner with the global Quality Management function and worldwide teams to innovate on behalf of the business, develop best practices, and ensure learnings are scaled globally.
- Drive strategic engagement with internal and external partners, both locally and across international stakeholders in different time zones and geographies.
- Own and contribute to regular reporting on business performance (WBR/MBR/QBR) at both local and worldwide level.
- Champion and lead a culture receptive and adaptable to business change, influencing both local and general teams.
- Manage end‑to‑end quality processes for Amazon PARP Pick‑up Point products, ensuring alignment with worldwide quality standards and governance frameworks.
- Drive continuous improvement projec

📌 Snr Quality Manager, Amazon Pick up and Return Point at Amazon.com (Madrid)
🏢 Amazon. Com
📍 Madrid