Job Details
- Client Success - Customer Operations
- Spain - Barcelona
- Full‑Time Hybrid

What you will do

As a Client Success Specialist, you will play a pivotal role in our mission to help hoteliers optimize their direct booking strategies. You will be responsible for onboarding, managing, nurturing and growing relationships with our existing clients, ensuring they receive the highest value from our solutions. As a trusted partner, you’ll use data‑driven insights and proactive support to empower clients, driving their success and fostering long‑term, meaningful partnerships.

Where you will have impact
- Manage the entire client lifecycle, from seamless onboarding and account setup to building long‑term, impactful relationships that drive continuous success.
- Leverage hotel performance data to provide actionable insights, empowering clients to make informed, data‑driven decisions that optimize their direct bookings.
- Collaborate closely with internal teams, including Sales, Product,



Marketing and Technical teams to ensure a smooth and positive experience at every stage of the client journey.
- Act as the voice of the customer, gathering valuable feedback and collaborating with product and technical teams to foster continuous improvement and innovation.
- Identify and capitalize on upsell opportunities within your client portfolio, maximizing value and driving sustained revenue growth.
- Contribute actively to team meetings, sharing best practices and collaborating to enhance the collective success of the team.
- Excel in a fast‑paced environment, effectively managing multiple client accounts with agility, efficiency, and a solutions‑oriented mindset.

About our team

Our Client Success team is made up of collaborative, strategically‑minded experts with experience and passion for the tech and travel industries. We’re united by one common goal: boosting our clients’ direct channel performance across key metrics such as revenue, conversion, bookings, and reducing

📌 Client Success Specialist (Barcelona)
🏢 AlleyCorp
📍 Barcelona