Job Summary
Performs a variety of customer service duties which involve inventory management control, taking special orders, Home Layaway; foreign currency exchange, Western Union, etc.
Duties And Responsibilities
- Enel and Telecom services; assisting customers with special requests, providing layaway services, resolving customer complaints, check cashing, etc.
- Takes special orders for authorized merchandise including items from mail order catalog; assists customers in selecting merchandise, preparing required forms, and determining cost and shipping charges. Coordinates with procurement personnel; maintains appropriate files and follow-up, as required. In cases of delayed merchandise, notifies customers of new arrival date and coordinates delivery of merchandise. Upon receipt of merchandise, checks for agreement with original order and, as required, makes necessary computations with regard to shipping charges and markup; notifies customers of merchandise arrival and coordinates delivery.
- Processes Home Layaway of high value merchandise. Prepares contract,



input data into the automated system, and maintains accurate records and files following established procedures. Takes Navy exchange catalog order from customers and maintain tracking of items in transit.
- Provides layaway services which include identifying items to be layed away as well as determining, in accordance with prescribed policies and procedures, the amount of deposit required and schedule of payments. Follows-up with customer on delinquent payments. Cancels layaways, refunds monies and returns merchandise to sales area when payments are not made.
- Provides patrons with specific product information based on knowledge of manufacturer's catalogues and data obtained from company representatives. Completes appropriate documents for payment by deferred payment plan (DPP), indicating initial and subsequent payments. Checks for proper identification and entitlement for use of the DPP, as required.
- Res

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