Job Summary

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to grow with us.

Position: Customer Service Representative

Reports To: Branch Manager/CSR Director

Position Summary

As a Customer Service Representative, you are a direct point of contact for any patient, caregiver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. You will respond to inquiries about products or services, handle and resolve complaints, and receive, qualify, and process customer orders in a timely, efficient, accurate, and courteous manner. You may investigate and respond to inquiries regarding shipments, products, deliveries and complaints.

Benefits
- Medical Insurance – multiple plans to choose from
- Dental & Vision Insurance
- Short Term Disability & Long Term Disability Options
- Life Insurance
- Generous PTO Plan
- Paid Holidays




- 401K and 401K Match
- Competitive Pay

Essential Responsibilities
- Have a comprehensive understanding of all products we carry
- Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
- Basic Brightree Functions
- Proper Intake Procedures
- Insurance Verification and Eligibility
- CMN Requirements and Prior Authorizations
- Documentation Requirements of the Equipment
- Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
- Difference Between Verbal, Written, and WOPD orders
- Complaint Resolution Procedures
- Answer the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfer callers to appropriate person or voicemail number.
- Greets all visitors on arrival and directs them to appropriate personnel.
- Distribute mail daily and monitor the fax machine for incoming transmission

📌 Customer Service Representative (Principado de Asturias)
🏢 Quipt Home Medical
📍 Principado de Asturias