Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any applicationor network, before employees notice the issue. As the first solutionto allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ millionemployees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

We are looking for a Director, Customer Operations to own and lead the operational backbone of our global Go-to-Market function. Sitting at the intersection of Sales, Finance, Legal, and Customer Success, you will make deals close faster, customers land smoother, and revenue flow cleaner. You will buiild a high-performing team of 6-10 and have the mandate, trust, and resources to turn it into a strategic powerhouse — from our Madrid hub,



working across a truly integral operation.

What You’ll Own

Revenue Integrity & Controls
- Own the end-to-end bookings process, enforcing controls that protect revenue accuracy and ensure audit readiness.
- Drive accurate and timely billing across License, Subscription, and Professional Services — reducing errors and accelerating cash collection.
- Champion the Quote-to-Cash process from opportunity to invoice, eliminating friction across CRM, CPQ, and ERP systems.
- Own the operational performance dashboard, monitoring KPIs (SLAs, backlog, billing accuracy, cycle times) and translating data into decisions.

Customer & Partner Lifecycle Operations
- Own the operational dimension of the customer lifecycle from signature to offboarding — coordinating provisioning, onboarding SLAs, and clean closeout.
- Manage full license lifecycle: customer provisioning, demo environments, internal test licenses, and partner enablem

📌 Director, Customer Operations (Madrid)
🏢 Nexthink
📍 Madrid