Overview

We’re seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office. The role reports directly to the VIP Customer Communications Team Lead.

Manage consumer regulatory complaints and work cross‑functionally to improve knowledge of e‑commerce, tourism, consumer and data protection regulations.

20 million customers – 44 markets – 5 brands – 5.2M members in Prime; 16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches; 1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average age.

We’re a leading travel tech company, revolutionising the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do

Key responsibilities and tasks
- Manage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases;




- Manage data protection consumer rights cases;
- Collaborate on coordinating legal inquiries with legal counsels related to customer complaints to ensure excellent service;
- Support VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;
- Support VIP Communications projects by collaborating with the team members when required;
- Measure, analyse and report on the results of initiatives.

Required Qualifications
- Background in Tourism will be required in your daily work;
- Used to work with CRM tools;
- Ability to work with G‑suite;
- Excellent writing and communication skills, native‑level Italian with excellent grammar and legal vocabulary;
- Proficient level of English is a must and Spanish is a plus.

What you need to succeed

Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportuni

📌 Regulatory Case Specialist (Barcelona)
🏢 Traveltechessentialist
📍 Barcelona