Do you want to lead a team in an environment where service excellence, reliability, governance and transparency are core principles? Are you motivated by shaping Service Level Management, coordinating audits and risk management, and strengthening operational governance in a regulated IT organization?

We are looking for a Team Lead IT Management to support our Software Engineering department. In this role, you will guide a binational team in Switzerland and Spain, drive the lifecycle of our Service Level Agreements (SLAs), coordinate Governance, Risk & Compliance (GRC) activities, and ensure clear and meaningful reporting for leadership and stakeholders.

Don't hesitate and apply now with your CV in English. We are looking forward to hear from you.

What You Will Do
- Lead and develop a distributed team responsible for IT Service Management and GRC coordination across Switzerland and Spain.
- Own the end-to-end lifecycle of Service Level Agreements (SLAs), including requirements collection, drafting, documentation maintenance, updates coordination,



and alignment with business and IT stakeholders.
- Ensure accurate and meaningful service level reporting to enable data-driven discussions on service quality, stability, and capacity.
- Drive and improve KPI, OKR and KRI reporting processes, providing IT leadership with reliable, actionable insights.
- Ensure professional execution of audit activities (internal, external financial and regulatory) and Internal IT Controls System (ICS) activities, delivering high-quality evidence and consistent stakeholder communication with regulators in Switzerland and Spain.
- Support risk owners in registering and assessing new IT risks, while collaborating closely with engineering, infrastructure, architecture, security, compliance and risk teams and contributing to cross-location harmonization of processes, tools and reporting practices.

What You Bring
- Several years of experience in IT Service Management and Governance, Risk & Com

📌 Team Lead IT Management (Madrid)
🏢 BME | Bolsas y Mercados Españoles
📍 Madrid